At ONEPILLMART, we are dedicated and committed to safeguard your information regardless of any circumstances. We keep your information safe with us and never share it with third party. We ask for your personal data and are assertive about it. No data will be collected from you without giving you any explanation. We respect your privacy.
Please note this website may show you link of other websites which are given for your benefit. We are only accountable for protecting privacy of our website and not for other websites linked to our website that you visit.
What information do we collect?
We collect personal information whenever you shop with us. When you register with us, we ask you to fill a form where you need to put your personal information which includes postal and billing address, date of birth, email address, and contact details along with complete name. We might ask you to provide us your medical information such as health issues and allergies to keep for records.
Why do we need your information?
We do not collect your information for marketing purpose but we need the data:
- To offer you services you request
- To communicate with you if required especially regarding the orders you place or any other query you are seeking answer to
- To ensure we provide you the fastest service
- To monitor and enhance the service that we offer
- For mandatory record keeping
How we protect your data
We have safeguarded our website using the advanced and hi-tech security system. This system captures the data fed by a customer and keeps it locked-in. No third party can access the data.
We have designed an easy to understand and to implement refund policy for our valuable customers. This policy explains the terms and conditions on the basis of which customers can claim for refund. You need to read the refund policy carefully before claiming for refund. In case of any queries or doubts, you can connect with the customer care team.
Following are the terms and conditions you must understand before you put a request for refund:
- In case of receiving a damaged or opened parcel or product, you can claim for refund. You need to mail us the pictures of damaged or torn out parcel to speed up the refund process.
- If you receive wrong products, you can have a word with our customer team to initiate refund process.
- If the parcel is delivered to wrong mailing address due to error from our end, you can ask for refund.
Following are the cases in which a customer cannot ask for refund:
- If the parcel reaches wrong address because the address provided by a customer is incorrect, a customer cannot claim for refund.
- If you change your mind and wish to cancel the order after 24 hours of placing an order. You certainly can ask for exchanging medicines you wish for though.
Our refund policy has been designed with complete transparency while giving utmost importance to the customer’s convenience.
We are one of the internet pharmacies that deliver products lightening fast. We understand how important it is to get the products on time and that is why we have come with the concept of shipping policy. This is displayed on the website and it gives you information about shipment processes we have adopted and everything else which is deeply related to shipping.
We understand time is the major concern when one goes for online shopping. To minimize the time taken for shipment and to serve our customer better, we have adopted faster shipment process. You will get to read about those shipment methods in this shipping policy. Please note that this shipping policy is subject to change without any further notifications.
When you shop with us, you will be sent an email containing order tracking number which is useful in tracking your order until it reaches you. We have two shipment processes – regular and express shipment. Regular shipment takes around 10 to 12 business days while express shipment takes approximately 5 to 6 business days. We have some exciting offers for you which include express shipment for free of charge when you shop for a specific amount and above. You can speak with our customer care team in case of any queries.
Our shipping policy is transparent in nature. If you wish to know about the shipping charges, you can speak with the customer care team which is 24*7 available for you. This policy let you have an insight on our shipping process. We ensure that the parcel is well-packed to prevent damage due to handling.